In accordance with article 10 of Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce, we inform you that FRIO PENINSULA CANARIAS SL, with C.I.F. B98757883 and address at Méndez Núñez, 40 – 111. Edificio Suertes del Mar, 46023 Valencia is in charge of the management and operation of the site www.fripecan.com registered in the Mercantile Registry of Valencia, Volume 10005, Book 7287, Sheet 196, Page V-166784.

If you wish to contact us, you can do so by sending a letter to the above address or by e-mail info.mad@fripecan.com
The access to our domain can be done directly or through any existing redirection, being the Privacy Policy applicable.

PRIVACY POLICY

This Privacy Policy describes how we treat your personal data (e.g. collection, use, disclosure, retention and protection of your personal information) and provides information about your rights as a data subject.

FRIO PENINSULA CANARIAS SL is responsible for the processing, as well as the collection, use, communication, preservation and protection of your personal data, in accordance with the General Data Protection Regulations, internal rules and policies or any applicable national regulations.

In compliance with Organic Law 3/2018 of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights (LOPDGDD), as well as the new General Regulation (EU) 2016/679 of the European Parliament and Council of 27 April 2016, FRIO PENINSULA CANARIAS SL hereby informs you:

Identity and contact details of the person in charge

Our identifying information:

FRIO PENINSULA CANARIAS SL
You can contact us

➢ By post: Méndez Núñez, 40 – 111. Building Suertes del Mar, 46023 Valencia
➢ By e-mail: info.mad@fripecan.com
➢ By phone: 96 389 06 47
➢ By website: www.fripecan.com

Categories of personal data

We process the following categories of personal data:

• Identification data – name and surname, ID card or equivalent
• Administrative data – Company name, address, bank details and contact persons
• Contact information – email, phone and address.
• Digital data – cookies, IP address, websites and social networks and other data publicly accessible on the Internet, etc.
• Business data – suppliers, clients, administrators and partners.
• Other data required for processing – for more information on the category of personal data in the development of our Activity, you can consult our Activity Register.

How do we collect your data?

We collect information about you from the following sources:

From our website:
– Through the Contact Form.

From other online tools:
– Through our social networks.
– Through the Clients area on the Visualtrans platform.

– By email to Customers or Suppliers with whom there has already been a previous business relationship.
– By email to prospective customers or interested parties with whom we do not yet have explicit consent.
– By e-mail to interested parties whose consent we have obtained through the different contact forms.

From other sources:
– When communicating or interacting with you by telephone, e-mail or other means of contact with our company.
– When you visit our facilities.
– Through a commercial visit.

For more information about the different mechanisms of data collection in the development of our activity, you can consult our Register of Activities.

How long do we keep your data?

The data will be kept for as long as there is a commercial, contractual or professional relationship with the data subject and thereafter for the years necessary to comply with the corresponding legal obligations in each case. Without prejudice to the foregoing, they will be kept for as long as they are necessary for the processing and the data subject does not request their deletion.

With regard to accounting and tax documentation, for tax purposes, the accounting books and other obligatory record books in accordance with the relevant tax regulations (IRPF, VAT, IS, etc.), as well as the documentary supports of the data subject. ), as well as the documentary supports that justify the entries recorded in the books (including computer programmes and files and any other supporting documents of fiscal significance), must be kept for at least the period during which the Administration has the right to check and investigate and, consequently, to settle the tax debt, in accordance with Articles 66 to 70 of the General Tax Law, which is 4 years.

With regard to accounting and tax documentation, for commercial purposes, books, correspondence, documentation and supporting documents concerning your business, duly ordered as of the last entry made in the books, except for what is established by general or special provisions, this commercial obligation extends to both the obligatory books (income, expenses, investment goods and provisions), as well as the documentation and supporting documents that support the entries recorded in the books (invoices issued and received, tickets, rectifying invoices, bank documents, etc.), in accordance with Article 30 of the Spanish Commercial Code, as well as the documentation and supporting documents that support the entries recorded in the books (invoices issued and received, tickets, rectifying invoices, bank documents, etc.), in accordance with Article 30 of the Spanish Commercial Code, as well as the documentation and supporting documents that support the entries recorded in the books. ), according to Article 30 of the Commercial Code, shall be 6 years.

With regard to documentation related to goods, the retention period shall be 3 years, thus complying with EU REGULATION N. 952/2013 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 9 October 2013 laying down the Union Customs Code.

For more information on the conservation of data in the development of our activity, you can consult our Register of Activities.

Who do we give your data to?

Depending on the purpose of the processing, we may transfer your personal data to different categories of recipients (professionals, entities, collaborators directly related to the Controller, public or tax administrations) with whom we have signed collaboration agreements protecting their rights and freedoms in relation to your personal data. All with your express consent in the necessary cases and in compliance with our obligations as Data Processors. F.or further information, please consult our Register of Activities, section “Category of Recipients”.
We also inform you that your data may be processed by the companies belonging to our group, for commercial, administrative, statistical and / or financial purposes. For more detailed information please consult the website www.grupo-alonso.com.
In any case we will transfer your data only insofar as it is strictly necessary and in the manner required to carry out the purposes described in this privacy policy. These entities and professionals considered as Data Processors will be governed by the provisions of Art. 28 of the RGPD and this entity will ensure that they take all the necessary security measures in accordance with Art. 32 of this RGPD.

Where do we process your data?

In order to carry out our activity, we process your personal data in accordance with the conditions set out in this policy, within the European Union (EU).

In principle, this entity does not carry out any international data processing. If necessary, and for those services offered by this entity in which international data transfers are required for the provision of such services, this circumstance will be posted in the Specific Conditions of the contract that are applicable to the service and will be expressly accepted by the client prior to such transfers.

For more information on where we process the data in the development of our Activity, you can consult our Activity Register.

For what purposes do we process your data?

Your data will be collected for processing operations relevant to the following purposes:

Own purposes of the elements of our website:
– Contact form:
o Receive contact information or other requests made by you.
– Specific treatment in social networks (see social networks section).
– Visualtrans customer area:
o Customer tracking and management.

– In the case of prospective customers or interested parties for whom we do not have explicit consent, this will be requested via email in order to be able to continue communication.

General purposes of our activity:
– Receiving contact information or other requests made by you through any of our communication channels.
– Administrative, Commercial, Fiscal and/or Accounting tasks derived from the provision of our services.
– Coordinate operations related to international transport (customs formalities, financial management, documentary credits, insurance contracts, tax representation, etc).
– Coordinate administrative operations related to national transport.
– Commercial land and maritime transport services.
– Commercial warehousing and logistics services.
– Customs services.
– Other services related to Transport or Warehousing.

For more information about the purposes of data processing in the development of our activity, you can consult our Register of Activities.

You may withdraw your consent at any time free of charge by exercising your rights by sending your request in writing and duly identified by means of a supporting document to our address Méndez Núñez, 40 – 111. Edificio Suertes del Mar, 46023 Valencia Spain or by e-mail to info.mad@fripecan.com for the attention of our internal data protection officer. For more detailed information on the exercise of your rights, please consult our Register of Activities.

Why can we process your data? (Legitimation)

The use of your data under the conditions described above is permitted by European and Spanish data protection regulations in accordance with the following legal bases:
Art.6. RGPD
• The data subject has given his consent to the processing
• The processing is necessary for the performance of a contract to which the data subject is a party or for the implementation at his request of pre-contractual measures
• The processing is necessary for the fulfilment of a legal obligation applicable to the controller
For more information on the legal basis of the processing of data in the development of our activity, you can consult our Register of Activities, section “Legitimacy of processing”.

What and which are your rights?

The data protection regulations allow you to exercise your rights of access, rectification, opposition, deletion (“right to forget”), limitation of processing, portability and not to be subject to individualised decisions before the data controller

Any interested party has the right to be provided, BEFORE their data is collected, with basic information at a first level, in summary form. At the same time and in the same medium in which their personal data is collected and, on the other hand, to be sent the rest of the information, in a medium more suitable for its presentation and understanding.

The information to be provided by layers or levels would be as follows

1st Layer Information

➢ The identity of the Data Controller.Qué datos serán tratados.
➢ What data will be processed.
➢ Where and how they have been obtained.
➢ The legal basis of the processing.
➢ Whether they will be communicated, transferred or processed by other people (third).
➢ The reference to the procedure for exercising rights

Information 2nd Layer

➢ Contact details of the person in charge. Identity and details of the representative (if any). Contact details of the data protection representative (if any).
➢ Extended description of the purposes of processing. Time limits or criteria for the conservation of data. Automated decisions, profiles and applied logic.
➢ Details of the legal basis of the processing, in cases of legal obligation, public interest or legitimate interest. Obligation or not to provide data and consequences of not doing so.
➢ Recipients or categories of recipients. Decisions on adequacy, guarantees, binding corporate rules or specific situations applicable.
➢ How to exercise the rights of access, rectification, deletion and portability of data, and the limitation or objection to their processing.
➢ Right to withdraw consent.
➢ Right to complain to the Supervisory Authority.

(The following table indicates your rights).

These rights are characterised by the following:

• Your exercise is free.
• You can exercise your rights directly or through a legal representative.
• If the application is submitted by electronic means, the information will be provided by these means where possible, unless the interested party requests otherwise.
• Before exercising your rights, we must identify you in order to protect your personal data against fraudulent attempts.
• The request will be resolved within one month.

• The data controller is obliged to inform you about the means of exercising these rights. These means must be accessible and this right may not be denied on the sole ground that you choose another means.
• If the data controller does not comply with the request, he or she must inform you, within one month at the latest, of the reasons for his or her failure to act and the possibility of lodging a complaint with a supervisory authority.

If you wish to exercise any of the rights described, you may contact us through our Internal Data Protection Manager:
➢ By post:
FRIO PENINSULA CANARIAS SL
Attention Data Protection Officer
Méndez Núñez, 40 – 111. Building Suertes del Mar
46023 Valencia

➢ By mail: info.mad@fripecan.com

Supervisory Authority

If you wish to make a complaint regarding the processing of your data by FRIO PENINSULA CANARIAS SL, we inform you that you can contact the Spanish Data Protection Agency, C/ Jorge Juan, 6 28001-Madrid http://www.agpd.es

Cookies

Cookies are files that are downloaded to your computer to collect standard Internet log information and information on browsing habits. This information is used, for example, to track the use of website visitors and to compile statistical reports on website activity.

You can set your browser not to accept cookies. However, some first-party cookies are necessary to allow a website user’s session to use our services.

For more information, please visit the website’s Cookie Policy.

Social networks

FRIO PENINSULA CANARIAS SL has a presence in different media or social networks, such as: Facebook, Twitter, Youtube, Instagram and LinkedIn, the purpose of the processing of personal data being those established within the conditions affected by the service. In the event that registration for certain services is carried out using personal data associated with a user account, you are informed that certain information contained in your account will be shared. FRIO PENINSULA CANARIAS SL reminds you that you must know the privacy policies of the media or social networks where you are registered in order to avoid sharing unwanted information.

You have the privacy and account management settings on the social networks to manage your privacy, identity, advertising and other affected preferences.

In the event that the registration to certain services is made through personal data associated with a user account, we inform you that you will share certain information contained in your account.

The purposes of the data collected in the different social networks are:
– Advertising and commercial prospecting.
– Management of customer databases that come from campaigns or promotions in the dissemination of our activities and services among our followers.
– Communication with customers or interested parties.

Detailing each of the social networks, on Facebook, when a user becomes a fan of the official Fan Page through the “Like” button he authorizes his personal data to be used only on this Facebook platform for the management of the “Fan Page”. The communications that are maintained in a bidirectional way with these followers through chat, publications, comments, messages or other means of communication that the social network allows now and in the future. This treatment will be subject to the privacy policies of this social network and that the user can consult in the following link: https://www.facebook.com/policy.php

By becoming a fan you will have access to the list of members or followers who have joined the Fan Page. It is also informed that when a user becomes a fan, the news that are published will also appear on their home page and that if the user fan makes comments on these publications, it will be accessible by other fans both their comment and the name of their profile. And if applicable, the photograph that they have in the same or according to their privacy settings, or biography and tagging. In any case, it is the user’s responsibility to use the social network.

With regard to Twitter, when a user follows our profile by clicking the “Follow” button, the profile page of the people following him/her will be accessed, specifically the user name, photograph (in case the user has put a photograph in the profile), and comments or “Tweets” or responses made by the user or by others mentioning him/her. As well as other information that has been published in the user’s profile such as users being followed, followers or favourites in the profile. The details of users who follow our profile on Twitter are used only to manage and respond to the “Tweets” or messages exchanged between the two. The privacy policy governing this social network can be consulted at the following link: https://twitter.com/privacy.

Similarly, with regard to YouTube, you will have access to the information of the people who subscribe to our channel, namely the user name, photograph (in case the user has put a photograph in his/her profile), and comments made to the channel’s videos, the subscriber’s videos, the playlists and other channels to which he/she has subscribed. You can view their privacy policy at the following link: https://policies.google.com/privacy?hl=es.

About Instagram, when a user follows our profile by clicking the “Follow” button, the profile page of the people following him/her will be accessed, specifically the user name, photographs (in case the user has put a photograph in the profile), and publications made by the user. As well as other information that has been published in the user’s profile such as users being followed or their followers. The data of users who are followed on Instagram to our profile are used only to manage the information that is exchanged between the two. The privacy policy for this social network can be found at the following link: https://help.instagram.com/519522125107875

According to LinkedIn, when a user publishes his profile as a professional, we will have access to the public data incorporated by him in that social network. In addition, we will be able to communicate with them through the same. The privacy policy governing this social network can be consulted at the following link: https://www.linkedin.com/legal/privacy-policy?_l=es_ES

Activity Register

You can apply via our email address info.mad@fripecan.com an updated copy of our Activity Log.

Cancellation Request

To request cancellation of any service you have registered for, we inform you that you may exercise your right to cancel or oppose the processing of your data by contacting us at Méndez Núñez, 40 – 111. Edificio Suertes del Mar, 46023 Valencia Spain or by sending an e-mail to info.mad@fripecan.com, with the subject line REMOVAL REQUEST and indicating your details and the e-mail address you have registered for. We will respond to your request indicating the status of your request or if we need more information.

Security

FRIO PENINSULA CANARIAS SL adopts organisational and technical measures with the aim of guaranteeing the security of personal data and avoiding their alteration, loss, unauthorised processing or access, taking into account the state of technology, the nature of the data stored and the risks to which they are exposed.

Updates

We keep our privacy policy under review and may change it from time to time (primarily to comply with legal and data protection practices).

Updated versions will be published on our website.

Applicable legislation and competent courts

The terms and conditions that govern this web site, as well as the relationships that may arise, are protected and are subject to Spanish legislation. For the resolution of any type of controversy, litigation or discrepancy that might arise between the user and FRIO PENINSULA CANARIAS SL as a result of the use of this website, it is agreed to submit them to the Courts and Tribunals of Valencia, Spain.

Last updated: 30 October 2023.